Privacy Policy

1. Information We Collect

1.1 Student Information

• Personal Details: Full name, class level, admission number
• Contact Information: Email address, parent/guardian contact details
• Academic Data: Subjects enrolled, class schedules, attendance records
• Billing Information: Fee structure, payment history, invoice details

1.2 Tutor Information

• Professional Details: Name, qualifications, subjects taught
• Contact Information: Email, mobile number, UPI details for payments
• Performance Data: Classes conducted, earnings, attendance records

1.3 Usage Information

• Login Data: Login times, session information, IP addresses
• Platform Usage: Dashboard access, portal navigation, feature usage
• Communication: WhatsApp message templates, notification preferences

2. How We Use Your Information

2.1 Educational Services

• Facilitate online tutoring sessions and class management
• Track student attendance and academic progress
• Generate progress reports and performance analytics
• Coordinate scheduling between students and tutors

2.2 Administrative Purposes

• Process payments and generate invoices/receipts
• Send payment reminders and notifications via WhatsApp
• Maintain student and tutor records for academic continuity
• Provide customer support and resolve queries

2.3 Platform Improvement

• Analyze usage patterns to improve our services
• Enhance user experience and platform functionality
• Ensure platform security and prevent unauthorized access

3. Google Sign-In

When you use Google Sign-In to access the student portal:

• Email Verification: We use your Google email to identify your student account
• Profile Information: We may access basic profile information (name, picture) for personalization
• Family Accounts: Multiple students can share the same email address for family convenience
• No Password Storage: We don't store your Google password or credentials
• Secure Authentication: Google handles all authentication securely

4. Information Sharing

4.1 Within Platform

• Student progress shared with assigned tutors for educational purposes
• Attendance and billing information shared with parents/guardians
• Administrative staff access for support and management

4.2 Third Parties

• Payment Processing: Billing information for payment processing
• WhatsApp Communication: Contact details for sending notifications
• Google Services: Email verification for Google Sign-In
• No Sale of Data: We never sell personal information to third parties

5. Data Security

• Secure Storage: All data stored on secure cloud infrastructure
• Access Control: Role-based access with proper authentication
• Password Security: All passwords are hashed and encrypted
• Session Management: Secure session handling with timeout protection
• Regular Backups: Data backed up regularly for protection

6. Data Retention

• Active Students: Data retained while student is enrolled
• Graduated Students: Academic records archived for reference
• Inactive Accounts: Automatically cleaned after extended inactivity
• Financial Records: Billing data retained as per legal requirements

7. Your Rights

• Access: Request access to your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and data
• Data Portability: Request export of your data
• Opt-out: Unsubscribe from notifications (except essential communications)

8. Cookies and Tracking

• Essential Cookies: Required for login and platform functionality
• Session Cookies: Maintain your login state and preferences
• No Third-Party Tracking: We don't use advertising or analytics cookies
• Local Storage: Minimal use for user interface preferences

9. Children's Privacy

Our platform serves students of various ages. We are committed to protecting children's privacy:

• Parental Consent: Parent/guardian information required for enrollment
• Limited Data: We collect only necessary educational information
• Secure Environment: Safe, monitored educational platform
• No Marketing: No marketing communications to minors

10. Contact Information

For privacy-related questions or concerns:

• Email: online@mentorscue.com
• Address: MENTORSCUE Online Education Platform
• Response Time: We respond to privacy requests within 7 business days

11. Changes to Privacy Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.