Terms of Service

1. Acceptance of Terms

By accessing and using MENTORSCUE online education platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

2.1 Educational Platform

MENTORSCUE provides:

• Online Tutoring: One-on-one and group tutoring sessions
• Academic Management: Student progress tracking and performance analytics
• Billing Services: Automated fee calculation and invoice generation
• Communication Tools: WhatsApp notifications and progress updates
• Student Portal: Secure access to academic records and schedules
• Tutor Portal: Professional tools for educators

2.2 Supported Curricula

• STATE Board curriculum
• CBSE (Central Board of Secondary Education)
• ICSE (Indian Certificate of Secondary Education)
• Classes from LKG to 12th standard

3. User Accounts and Access

3.1 Account Registration

• Student Accounts: Created by administrators with parent/guardian consent
• Login Methods: Admission number/password or Google Sign-In
• Family Accounts: Multiple students can share the same email address
• Account Security: Users responsible for maintaining login credentials

3.2 Account Responsibilities

• Provide accurate and current information
• Maintain confidentiality of login credentials
• Notify us immediately of any unauthorized access
• Use the platform only for educational purposes

4. Educational Services

4.1 Tutoring Sessions

• Scheduling: Classes scheduled through our platform
• Attendance: Mandatory attendance tracking for billing
• Quality Assurance: Regular monitoring of tutoring quality
• Subject Coverage: Curriculum-aligned content delivery

4.2 Academic Progress

• Progress Tracking: Regular assessment and reporting
• Parent Communication: Regular updates on student performance
• Personalized Learning: Customized learning plans based on student needs

5. Billing and Payments

5.1 Fee Structure

• Per-Class Billing: Fees charged based on classes attended
• Transparent Pricing: Clear fee structure available publicly
• Billing Cycles: Regular billing periods as per enrollment agreement
• Invoice Generation: Automated invoice creation and delivery

5.2 Payment Terms

• Payment Due: Fees due as per invoice terms
• Late Payments: Service may be suspended for overdue accounts
• Payment Methods: Multiple payment options available
• Refund Policy: Refunds considered on case-by-case basis

6. Platform Usage Guidelines

6.1 Acceptable Use

• Use platform solely for educational purposes
• Respect other users and maintain professional conduct
• Follow all applicable laws and regulations
• Protect confidentiality of other users' information

6.2 Prohibited Activities

• Sharing login credentials with unauthorized persons
• Attempting to access other users' accounts or data
• Using the platform for non-educational purposes
• Disrupting platform operations or security

7. Intellectual Property

• Platform Content: All platform content is owned by MENTORSCUE
• Educational Materials: Tutoring content protected by copyright
• User Content: Users retain rights to their original content
• License: Users granted limited license to use platform features

8. Service Availability

• Platform Access: We strive for 99.9% uptime but cannot guarantee uninterrupted service
• Maintenance: Scheduled maintenance may temporarily affect access
• Technical Issues: We work promptly to resolve any technical problems
• Service Updates: Platform features may be updated or modified

9. Limitation of Liability

• MENTORSCUE provides educational services "as is" without warranties
• We are not liable for academic outcomes or examination results
• Our liability is limited to the fees paid for services
• Users acknowledge that educational success depends on multiple factors

10. Termination

10.1 Account Termination

• By User: Students/parents may request account closure
• By MENTORSCUE: We may terminate accounts for terms violations
• Data Retention: Academic records may be retained as per policy
• Outstanding Dues: All pending payments must be settled

11. Governing Law

These terms are governed by Indian law. Any disputes will be resolved through appropriate legal channels in India.

12. Contact Information

For questions about these terms:

• Email: mentorscue@gmail.com
• Platform: Contact form within the application
• Response Time: We respond to inquiries within 48 hours

13. Changes to Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes. Continued use of the platform constitutes acceptance of updated terms.